Helpie FAQ

  • "Advanced Warehouse" vs "Direct to Show Site" material handling: which should I order?

    Advanced Warehouse Material Handling Service

    • This service allows you to ship your show materials to our warehouse up to one month in advance of your exhibitor move-in date and time.
    • We will deliver your materials to your booth on the trade show floor prior to your exhibitor move-in date and time. This means that all of your packages will be waiting for you when you arrive.
    • Included in this service is the storage of your empty boxes and crates during your show.
      • Once you have completed your move-in and no longer need your empties, we will remove them from the show floor and store them.
      • Once exhibitor move-out begins, we will bring your empties to you on the show floor.
      • Once you have packaged your materials, we will deliver them from the trade show floor to the facility dock to be picked up.

     

    Direct to Show Site Material Handling Service

    • This service allows you to ship your show materials directly to the venue.
    • The shipment/delivery MUST arrive at the venue during the scheduled exhibitor move-in and move-out date and times.
      • If this shipment arrives outside of this scheduled period, it is subject to rejection by the facility.
    • Once the shipment arrives at the facility during the scheduled time, we will deliver it from the dock to your booth.
    • Included in this service is the storage of your empty boxes and crates during your show.
      • Once you have completed your move-in and no longer need your empties, we will remove them from the show floor and store them.
      • Once exhibitor move-out begins, we will bring your empties to you on the show floor.
      • Once you have packaged your materials, we will deliver them from the trade show floor to the facility dock to be picked up.

  • Should I order Advanced Warehouse material handling?

    In most cases, you can either order Advanced Warehouse OR Direct to Show Site material handling, and in many cases it is required that you order one of these services if you cannot hand carry your trade show materials (by hand) in one trip via the facility’s main, public entrances.

     

    Please review your “Event Information” if you are unsure if material handling is required.

  • Do I need to order "Return to Warehouse" material handling?

    Our Return to Warehouse material handling service is only required if your exhibitor move-out begins on a weekend or after 4:00pm on a weekday AND you have materials that need to be shipped out from the venue. (Please note: carriers do not pick up on weekends or after 4:00pm on weekdays.)

     

    As part of this service, we will bring your packaged and properly labelled (with waybills, ready for shipment) materials back to our warehouse. You as the exhibitor are responsible to arrange your carrier to pick up your materials from our warehouse as early as the following business day.